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| weird connection problem, cant solve! |
| Forum: Windows Vista |
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Read Only Forum Back to Windows Vista All Forums |
Displaying Posts 1 through 11 of 11 |
This is an archived static copy of ActiveWin.com. |
| #1 By 191808 (84.124.39.35) at Tuesday, January 13, 2009 03:48:08 AM |
| I have an antenna on the roof that picks up my internet connection. (4meg) My problem is this.... More often than not when I click a link the page fails to connect. The 2nd time I click is usually ok. I keep losing connection at various times of the day. My MSN, Skype etc remain connected but the speed goes so slow that I cant get any pages up. This will last anything from 10 mins to 8 hours. My ISP has tested my line & say that it's not them. They came round to test my signal, all fine. They refuse to discuss it further. I have 3 pc's & it happens on all of them. I have reinstalled the O/S on my xo laptop (clean install) and still the same problem so I know its not my pc's. The strangest thing is that when I get a page to load, say rapidshare, the download will come at 4 meg no problem. Its just the internet pages that struggle. If I make a Skype call, my d/l meter shows nice & fast connection. If I am not already connected to MSN, when I try it will fail. When I run the troubleshooter, the only thing that comes up wrong is "key ports" Ive copied a couple of diags Ive run: C:\Users\mallorcaben>ping www.google.es Pinging www.l.google.com [64.233.183.99] with 32 bytes of data: Reply from 64.233.183.99: bytes=32 time=67ms TTL=240 Request timed out. Reply from 64.233.183.99: bytes=32 time=72ms TTL=240 Reply from 64.233.183.99: bytes=32 time=61ms TTL=240 C:\Users\mallorcaben>tracert 74.125.77.147 Tracing route to ew-in-f147.google.com [74.125.77.147] over a maximum of 30 hops: 1 1 ms <1 ms 1 ms 192.168.1.1 2 * * * Request timed out. 3 * 33 ms * 212.95.218.153 4 13 ms 15 ms 15 ms 10.119.240.93 5 13 ms * 100 ms 10.254.1.197 6 130 ms * * 10.254.3.29 7 * 36 ms 146 ms 10.207.240.22 8 28 ms 30 ms * ge-6-0-0-dcr1.esx.cw.net [206.24.137.193] 9 51 ms 67 ms 58 ms so-7-0-0-dcr2.tsd.cw.net [195.2.9.145] 10 50 ms * * xe-5-2-0.xcr1.lsw.cw.net [195.2.21.153] 11 133 ms * 74 ms xe-4-2-0.xcr1.lnd.cw.net [195.2.25.58] 12 87 ms * * 72.14.198.113 13 * 102 ms 289 ms 209.85.255.175 14 * 233 ms * 72.14.233.63 15 63 ms 78 ms 67 ms 64.233.175.246 16 59 ms 60 ms 61 ms 209.85.255.70 17 * 65 ms 74 ms 209.85.255.98 18 * 79 ms 67 ms ew-in-f147.google.com [74.125.77.147] Trace complete. |
| #2 By 655 (70.140.148.224) at Tuesday, January 13, 2009 04:23:02 AM |
| Are you using a wireless router? If so, which one, and what's the distance between the PC's and the router? There may be a problem with the router itself or with how the antenna on it are set. ---------------------------------------------- Work is for people who don't know how to surf Gateway 15.4" Laptop, Windows Vista Ultimate/Server 2008, Photoshop CS3, Nikon D200 |
| #3 By 191808 (84.124.39.35) at Tuesday, January 13, 2009 04:36:46 AM |
| [QUOTE]Originally Posted by Jedi Master: Are you using a wireless router? If so, which one, and what's the distance between the PC's and the router? There may be a problem with the router itself or with how the antenna on it are set. [/QUOTE] |
| #4 By 191808 (84.124.39.35) at Tuesday, January 13, 2009 04:38:03 AM |
| [QUOTE]Originally Posted by Jedi Master: Are you using a wireless router? If so, which one, and what's the distance between the PC's and the router? There may be a problem with the router itself or with how the antenna on it are set. [/QUOTE] Nah, I've tried bypassing my router anyway. My main 2 pc's are LAN, just my laptop that's wireless. All have same problem |
| #5 By 655 (206.83.48.4) at Tuesday, January 13, 2009 08:37:21 AM |
| Based on this, it's not your PC's. It's either the router (I'm now assuming it's a wired router), the modem, or a possible break in the cable. Try hooking up one PC direct to the modem and see what happens. If the connection doesn't drop, then it's the router. If it does, then it's either the modem itself or a possible breake somewhere in the cable. ---------------------------------------------- Work is for people who don't know how to surf Gateway 15.4" Laptop, Windows Vista Ultimate/Server 2008, Photoshop CS3, Nikon D200 |
| #6 By 191808 (84.124.39.35) at Sunday, January 18, 2009 01:40:45 AM |
| [QUOTE]Originally Posted by Jedi Master: Based on this, it's not your PC's. It's either the router (I'm now assuming it's a wired router), the modem, or a possible break in the cable. Try hooking up one PC direct to the modem and see what happens. If the connection doesn't drop, then it's the router. If it does, then it's either the modem itself or a possible breake somewhere in the cable. [/QUOTE] I've tried linking to the cable directly... (bypassing the router) Still get the same problem. What is weird is that firstly it's intermittent, so one hour I have good connection, the next virtually nothing. Also, when the connection is virtually non-existent, ie I can't open pages, I can still download at 4 meg. It may take 10 goes and 30 mins to get say a rapidshare link up, but when I eventually get it, I have no problem downloading the file. |
| #7 By 655 (70.140.148.224) at Thursday, January 22, 2009 04:30:44 PM |
| Good to know - does the problem happen with ALL of your computers? i.e. what I'm trying to help you determine is whether the problem is one computer, or if it happens with all. If it happens with all, then it's safe to say the problem lies on your ISP's end. That's not something that they may want to hear, but it's reality. It could be a hardware issue with the satellite dish or ??? Point being if they won't do what's necessary to fix the issue, I'd definitely recommend switching ISP's. ---------------------------------------------- Work is for people who don't know how to surf Gateway 15.4" Laptop, Windows Vista Ultimate/Server 2008, Photoshop CS3, Nikon D200 |
| #8 By 191808 (84.124.39.35) at Monday, February 02, 2009 05:19:11 AM |
| Yes Jedi, it happens on all my computers. Spoke to isp, they say they tested the line & its fine. Trouble is, sometimes it is fine, but mostly not. Couldnt open any pages yesterday, but could download from rapidshare at 4 meg. Done a visualroute test, 2nd hop says 100% packet loss????? Screenshot: http://picasaweb.google.com/mallorcaben/Spare# |
| #9 By 655 (206.83.48.4) at Monday, February 02, 2009 07:16:18 AM |
| If you have DSL service, they may need to check the actual phone lines between your home and where you line connects to the DSL. Had this happen once where a tree limb in someone elses yard continued to rub agains the phone line and caused intermittent connection issues. In looking at the image, it appears to be an issue with the DHCP server you're connecting to - rough translation - it's your ISP's problem. You should probably send that image to them and push on getting the phone company to check the actual lines and connection. ---------------------------------------------- Work is for people who don't know how to surf Gateway 15.4" Laptop, Windows Vista Ultimate/Server 2008, Photoshop CS3, Nikon D200 |
| #10 By 215030 (91.142.63.27) at Wednesday, March 11, 2009 04:04:18 AM |
| [QUOTE]Originally Posted by mallorcaben: I have an antenna on the roof that picks up my internet connection. (4meg) My problem is this.... More often than not when I click a link the page fails to connect. The 2nd time I click is usually ok. I keep losing connection at various times of the day. My MSN, Skype etc remain connected but the speed goes so slow that I cant get any pages up. This will last anything from 10 mins to 8 hours. My ISP has tested my line & say that it's not them. They came round to test my signal, all fine. They refuse to discuss it further. I have 3 pc's & it happens on all of them. I have reinstalled the O/S on my xo laptop (clean install) and still the same problem so I know its not my pc's. The strangest thing is that when I get a page to load, say rapidshare, the download will come at 4 meg no problem. Its just the internet pages that struggle. If I make a Skype call, my d/l meter shows nice & fast connection. If I am not already connected to MSN, when I try it will fail. When I run the troubleshooter, the only thing that comes up wrong is "key ports" Ive copied a couple of diags Ive run: C:\Users\mallorcaben>ping www.google.es Pinging www.l.google.com [64.233.183.99] with 32 bytes of data: Reply from 64.233.183.99: bytes=32 time=67ms TTL=240 Request timed out. Reply from 64.233.183.99: bytes=32 time=72ms TTL=240 Reply from 64.233.183.99: bytes=32 time=61ms TTL=240 C:\Users\mallorcaben>tracert 74.125.77.147 Tracing route to ew-in-f147.google.com [74.125.77.147] over a maximum of 30 hops: 1 1 ms <1 ms 1 ms 192.168.1.1 2 * * * Request timed out. 3 * 33 ms * 212.95.218.153 4 13 ms 15 ms 15 ms 10.119.240.93 5 13 ms * 100 ms 10.254.1.197 6 130 ms * * 10.254.3.29 7 * 36 ms 146 ms 10.207.240.22 8 28 ms 30 ms * ge-6-0-0-dcr1.esx.cw.net [206.24.137.193] 9 51 ms 67 ms 58 ms so-7-0-0-dcr2.tsd.cw.net [195.2.9.145] 10 50 ms * * xe-5-2-0.xcr1.lsw.cw.net [195.2.21.153] 11 133 ms * 74 ms xe-4-2-0.xcr1.lnd.cw.net [195.2.25.58] 12 87 ms * * 72.14.198.113 13 * 102 ms 289 ms 209.85.255.175 14 * 233 ms * 72.14.233.63 15 63 ms 78 ms 67 ms 64.233.175.246 16 59 ms 60 ms 61 ms 209.85.255.70 17 * 65 ms 74 ms 209.85.255.98 18 * 79 ms 67 ms ew-in-f147.google.com [74.125.77.147] Trace complete. [/QUOTE] dear let's discuss the problem it seems that u don't have any problem connecting to ISP , first u'r down rate is 4 meg and u can has it all when downloading . so there is no problem with wireless connection between u and ISP and also between u'r pc's and the router , modem or whatever . if u want to know exactly where the problem is try the following : 1 - keep a file ready to download in u'r downloads queue when problem happens , u can try downloading , as u say when u try downloading from rapidshare , the page take a long time but when it come u can download at full rate , so in this case may the problem end , so keep a file ready to download when the problem happen . 2 - try to ping a DNS server like 4.2.2.2 or 212.113.0.3 , only in case that u'r ISP didn't block ICMP to public networks . 3 - try to ping the ISP side with heavy packets like ping x.x.x.x -t -l 5000 4 - try to ping u'r router with heavy packets ping x.x.x.x -t -l 5000 if u have packet loose between u'r pc and router then it's a local problem if u have packet loose with isp then it's a wireless link problem if u don't have check the DNS ping , if u have a lot of loss so that mean the ISP has a problem also be sure that no one is connected to u'r wireless router . try these tests and u will figure out the problem source |
| #11 By 218752 (121.243.72.102) at Sunday, April 26, 2009 05:40:13 AM |
| the problem in your computer and the router . may be the problem is in the nic card , it does not catches the signals correctly. so that the packets are dropped. check the router settings also. ---------------------------------------------- computer support, computer repair |
